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Evidence Guide: FNSSUP401 - Process complex superannuation benefit or insurance claim

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

FNSSUP401 - Process complex superannuation benefit or insurance claim

What evidence can you provide to prove your understanding of each of the following citeria?

Receive applications for benefit payment and/or insurance claims

  1. Identify benefit types to determine appropriate steps for processing benefit
  2. Acknowledge and receipt applications for superannuation benefit payment and/or insurance claim received via post or electronic means
  3. Document receipt according to organisational procedures
  4. Check applications and/or claims and organisational documents to ensure information is complete and correct
  5. Check applications for eligibility
  6. Verify signature on application with original documents
Identify benefit types to determine appropriate steps for processing benefit

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Acknowledge and receipt applications for superannuation benefit payment and/or insurance claim received via post or electronic means

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Document receipt according to organisational procedures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Check applications and/or claims and organisational documents to ensure information is complete and correct

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Check applications for eligibility

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Verify signature on application with original documents

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify and manage application and/or claim errors

  1. Identify errors and incomplete applications and/or claims
  2. Action incomplete or incorrect applications and/or claims according to organisational requirements
  3. Prepare applications and/or claims for processing when required information is obtained
Identify errors and incomplete applications and/or claims

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Action incomplete or incorrect applications and/or claims according to organisational requirements

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Prepare applications and/or claims for processing when required information is obtained

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assess and process applications for benefits and insurance claims

  1. Check applications against conditions identified in trust deed and organisational procedures
  2. Source additional information as required from relevant personnel
  3. Check trust deed for defined beneficiaries and communicate with possible beneficiaries as necessary
  4. Calculate benefit to include additional fees, charges and/or other factors, using computer system
  5. Check information, including taxation and calculation results for integrity
  6. Issue rollover documentation to members, Australian Taxation Office (ATO) and rollover funds, as required
  7. Process application in accordance with conditions identified in trust deed, relevant legislation and organisational procedures
  8. Pay benefit following organisational procedures if there is no objection from possible beneficiaries
Check applications against conditions identified in trust deed and organisational procedures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Source additional information as required from relevant personnel

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Check trust deed for defined beneficiaries and communicate with possible beneficiaries as necessary

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Calculate benefit to include additional fees, charges and/or other factors, using computer system

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Check information, including taxation and calculation results for integrity

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Issue rollover documentation to members, Australian Taxation Office (ATO) and rollover funds, as required

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Process application in accordance with conditions identified in trust deed, relevant legislation and organisational procedures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Pay benefit following organisational procedures if there is no objection from possible beneficiaries

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Provide member communications

  1. Provide statements and claim correspondence according to organisational guidelines and compliance requirements
  2. Document processes and outcomes of application and/or claim in member files
  3. Provide instruction for complaints to members as required
  4. Maintain positive relations with clients
Provide statements and claim correspondence according to organisational guidelines and compliance requirements

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Document processes and outcomes of application and/or claim in member files

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Provide instruction for complaints to members as required

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Maintain positive relations with clients

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Receive applications for benefit payment and/or insurance claims

1.1 Identify benefit types to determine appropriate steps for processing benefit

1.2 Acknowledge and receipt applications for superannuation benefit payment and/or insurance claim received via post or electronic means

1.3 Document receipt according to organisational procedures

1.4 Check applications and/or claims and organisational documents to ensure information is complete and correct

1.5 Check applications for eligibility

1.6 Verify signature on application with original documents

2. Identify and manage application and/or claim errors

2.1 Identify errors and incomplete applications and/or claims

2.2 Action incomplete or incorrect applications and/or claims according to organisational requirements

2.3 Prepare applications and/or claims for processing when required information is obtained

3. Assess and process applications for benefits and insurance claims

3.1 Check applications against conditions identified in trust deed and organisational procedures

3.2 Source additional information as required from relevant personnel

3.3 Check trust deed for defined beneficiaries and communicate with possible beneficiaries as necessary

3.4 Calculate benefit to include additional fees, charges and/or other factors, using computer system

3.5 Check information, including taxation and calculation results for integrity

3.6 Issue rollover documentation to members, Australian Taxation Office (ATO) and rollover funds, as required

3.7 Process application in accordance with conditions identified in trust deed, relevant legislation and organisational procedures

3.8 Pay benefit following organisational procedures if there is no objection from possible beneficiaries

4. Provide member communications

4.1 Provide statements and claim correspondence according to organisational guidelines and compliance requirements

4.2 Document processes and outcomes of application and/or claim in member files

4.3 Provide instruction for complaints to members as required

4.4 Maintain positive relations with clients

Required Skills and Knowledge

ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Receive applications for benefit payment and/or insurance claims

1.1 Identify benefit types to determine appropriate steps for processing benefit

1.2 Acknowledge and receipt applications for superannuation benefit payment and/or insurance claim received via post or electronic means

1.3 Document receipt according to organisational procedures

1.4 Check applications and/or claims and organisational documents to ensure information is complete and correct

1.5 Check applications for eligibility

1.6 Verify signature on application with original documents

2. Identify and manage application and/or claim errors

2.1 Identify errors and incomplete applications and/or claims

2.2 Action incomplete or incorrect applications and/or claims according to organisational requirements

2.3 Prepare applications and/or claims for processing when required information is obtained

3. Assess and process applications for benefits and insurance claims

3.1 Check applications against conditions identified in trust deed and organisational procedures

3.2 Source additional information as required from relevant personnel

3.3 Check trust deed for defined beneficiaries and communicate with possible beneficiaries as necessary

3.4 Calculate benefit to include additional fees, charges and/or other factors, using computer system

3.5 Check information, including taxation and calculation results for integrity

3.6 Issue rollover documentation to members, Australian Taxation Office (ATO) and rollover funds, as required

3.7 Process application in accordance with conditions identified in trust deed, relevant legislation and organisational procedures

3.8 Pay benefit following organisational procedures if there is no objection from possible beneficiaries

4. Provide member communications

4.1 Provide statements and claim correspondence according to organisational guidelines and compliance requirements

4.2 Document processes and outcomes of application and/or claim in member files

4.3 Provide instruction for complaints to members as required

4.4 Maintain positive relations with clients

Evidence of the ability to:

process complex superannuation or insurance claims in accordance with conditions contained in the trust deed and organisational requirements

manage applications and claim errors

identify, source and interpret required information to process benefits for lump sum payments, death claims and disablement claims

calculate payments including taxation requirements as required

assess and determine benefit entitlements for death and disablement claims using computer programs.

Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.

To complete the unit requirements safely and effectively, the individual must:

describe the key features of organisational policy, objectives and procedures relating to processing complex superannuation benefit or insurance claims

identify features and differences between payment types

describe documentation requirements for processing death and disability payments

outline the steps and procedures for:

assessing claims and calculating and processing payments

monitoring pension and annuity payments

outline the taxation requirements for:

death

deductions for payments

income protection

total and permanent disablement benefits

terminal illness benefit

financial hardship payment.